EasyJacket, a smoother, smarter cloakroom solution

The cloakroom at Café Opera is quite complex, with a long distance from the entrance to the drop-off area, which places high demands on how we manage the flow. In the past, we’ve also had issues with people trying to collect someone else’s jacket, which made the staff feel uncertain.

With EasyJacket’s solution and their secure login method, the staff can feel confident that the right person always receives the right jacket. We avoid all the hassle — no paper tickets to keep track of and no losses. Everything runs smoothly and efficiently. The data we get is fantastic, especially when combined with the SMS campaigns sent directly from their dashboard. It has truly improved both our security and the overall guest experience.

We have large crowds and very different types of events at Berns — from club nights and live concerts to galas. In those situations, the cloakroom simply has to work, no matter the night. With EasyJacket, we avoid all the hassle of paper tickets and mix-ups.

Everything moves faster, there’s less stress for the staff, and the experience is smoother for the guest. This is the first solution that has truly kept up with our pace. On top of that, we gain valuable data that helps us with everything from staff scheduling to better understanding our visitors.

Before we started using EasyJacket, our cloakroom was somewhat disorganised. After implementing the service, we’ve structured the cloakroom properly, and everything now runs much more smoothly. What we especially appreciate about their solution is how much faster everything is, and that we gain valuable data on who visits us at Lokverkstan in Motala.

In the past, when the cloakroom relied on cash and physical tokens, it often led to stress, confusion, and unsafe situations — sweaty tokens, thrown banknotes, lost numbers, and the risk of handing out jackets to the wrong person. With EasyJacket, nothing is left behind in the cloakroom and everything is linked directly to the right person — fast, secure, and hassle-free. When someone asks why a twenty and a paper slip aren’t enough, this is exactly my answer.

At Surr Arena, we host a wide range of events for a diverse audience. A service like EasyJacket helps our clients understand exactly who attends their events and ensures a high level of security for all items that guests leave with us.

While planning our first festival, we ran into many questions and concerns from ticket buyers regarding the bag ban. We wanted to both solve the bag restriction issue and get rid of the traditional, boring cloakroom ticket that visitors tend to lose. When we got in touch with EasyJacket, we quickly realised they could help us with both challenges. Their flexible solution worked perfectly — they even helped us with staffing and cloakroom setup.

I contacted EasyJacket on a Monday, and by that same Friday we were up and running — incredibly smooth! What I like most is that we avoid mix-ups with jackets and can quickly scale up the cloakroom when needed. It’s a perfect fit for larger events. Another thing I really appreciate is how easy it is to switch between a free cloakroom and charging for it. We don’t need any extra card terminals or cash registers — everything just works. EasyJacket has made cloakroom management so much easier for us, and our guests love it too.

We’ve been using EasyJacket for over two years and are very satisfied. Guests handle the payment themselves, which makes the cloakroom smoother and reduces the need for terminals and cash registers. Issues with lost tickets are now extremely rare, and both staff and guests experience a simpler and more secure flow.

EasyJacket has truly simplified the work in the cloakroom. The app always offers multiple solutions, saving both time and frustration — especially when it comes to forgotten jackets, which now easily find their way back to their owners. The team behind it is also fantastic: very accommodating, quick to respond, helpful, and always solution-oriented.